Faq

FAQ
 
What format would you like my logo?
 
The best formats are high resolution: JPEG, BITMAP, PDF, EPS or PNG files. Please make sure the image doesn't have a white background. 
 
Can I have my logo, once it has been set up on your system, to use elsewhere?
 
The artwork or digitised logo is the property of LDK Print & Embroidery but if you require the embroidery machine format or print format logo, there is a charge of £75, to release this.
Please note: There are various image and embroidery formats which some embroiderers or printers may not be able to use.
 
Why is the background White behind my logo?
 
Certain formats, will upload a white background automatically. The background will be removed and will not be embroidered on the finished garment unless this is required.
 
Is there a minimum order quantity?
 
No, we do not have a minimum order quantity, however discounts do apply to larger quantities.
 
Can I cancel my order?
 
If you need to cancel your order please contact us as soon as possible No order can be cancelled if the order is in production.
 
Can you provide other garments that are not featured on your website?
 
We show a limited range of items on our website but we carry a whole lot more in our garment and product range.
Please email us for further details. info@ldkprint-embroidery.com
 
Can I order outside the UK?
 
Yes we send to most of the world, but there are parts of the world where we can't post to.